Every once in a while in this business, you come across an employer who is willing to think way outside the box about their benefits programs. I recently collaborated with one of these employers, NCH Corporation, to present at the Healthcare Revolution conference in Orlando. This conference is one of the largest annual healthcare innovation and networking conferences in the country, with more than 2,000 attendees.
NCH is an 8,500-employee company that sells industrial, commercial, and institutional maintenance products. Their benefits leader and I discussed the difference between benefits innovation and healthcare innovation. These are two distinct things that are often used interchangeably. In the case of NCH—benefits innovation means taking big risks to solve health care trend with little or no cost shifting to their members. To accomplish this NCH lets their HR/Benefits team push the envelope a bit. Their team has successfully managed their plan to zero trend for several years in a row. This list isn’t exhaustive, but here are three key ways they did it:
- They moved from a traditional PPO to “EPO” model with no out-of-network coverage
- They created a tiered network (varying plan design based on Tier 1 physicians vs. Tier 2).
- They rolled out a narrow, high performance network with Imagine Health, and they are aggressively pursuing a national ACO/narrow network for 2020 rollout.
It was fun to share the wisdom of NCH’s experience with hundreds of other employers.